If water is pouring from a pipe or a drain is overflowing in Epsom or Ewell, ring us and we will tell you straight away whether we can reach you and what to do in the meantime. Limescale in older valves and fittings can seize stopcocks and isolation valves, turning a small leak into a bigger one.
In period homes the stopcock can sit in a cellar or under a floor hatch, and if it is stiff with limescale do not force it; tell us when you call. We do not carry out gas work: a smell of gas means leaving the property and calling the National Gas Emergency Service on 0800 111 999. Our emergency plumber page explains how urgent jobs are handled, ahead of ringing us.